I hate paper work and statistics are manipulating and never, ever show the full picture or give a true reflection of what is really going on!
When I meet a new client, I want them to feel like I take them seriously, that I care and that I can help. I believe I’m getting quite good at it, the problem is a new client comes to me, tells me a bit about whats going on in their life, their problem. This is a difficult and immense moment when a human being with stereotypical british set of values asks for help, and what do I have to do? present them with several bits of paper and forms?
Who’s bloody idea was that? Imagine you go to see your GP and you explain your issue to him/her and after listening for a few short minutes they pull out a pile of A4 paper approximately 4mm to 1cm thick and declares “before I can help you we must firstly complete this paper work? How would you feel?
I personally would tell him to stick it and search the internet for the required treatment!
So what is it all about, and why do these people, most of whom have been assessed on a regular basis for the past 30 years and still have the original addiction, why do they still endure it?
I can’t answer the second question, but I understand that services have to prove their worth. I know the value in recording the clients situation. On first inspection it seems we fill out an amount of paper work which was once a percentage of the amazon and then file it securely in a filing cabinets. So after many years completing the required forms I began asking myself if I can see the benefit in it and also if there is a better way?
So we complete the paper work then we add the information to the computer system, the paper work then goes in a file……..Then what? Then I carry on focusing on the client until I’m informed I have forgotten to update one of the forms and the ‘Data’ is due soon…..Mass Panic, this sounds very important.
Actually it is, because after I have put the information from the forms on to the computer, a colleague whose job I have never really understood, is asked to retrieve information on various aspects of our service like how many people do we have in treatment, how many of them are heterosexual blonde females over the age of 30, 6ft tall and are registered with a dentist in the area?
So now imagine you have a pot of money to purchase a service for your area, two candidates come to you one tells you that they should get the money because they need to remove quite a bit of graffiti and the second candidate comes to you and says with your money we can work with the 18% of people in your community which cause 87% of the crime.
Who do you give the money to?
Damn! I want to hate the paper work, I want to ridicule the statistics. Ok, perhaps 6/7 dwarfs aren’t happy, maybe grumpy is pulling them all down? Maybe if they picked a different 7 the level of mental health would increase………statistically speaking of course.
I guess it’s not the forms or the number crunching that angers and frustrates people, but the cold nature by which commissioners ignore the kinesthetics of our work and focus on number crunching and finance. I know firmly, that as a worker in a charitable organisation I have to show my worth to those cold commissioners, they decide who I work for or whether I even have a job next time the contract is up.
Somewhere along the line we are all represented by numbers, I know my colleagues, past and present are passionate about the work they do and as long as they fill out the correct paper work, I’m sure they will continue the great work they do.
Finally, I mean no disrespect to those vertically challenged by using this title……..I’m sure they, including Snow White are very happy……except grumpy of course